IndiGo slapped with heavy fine for providing ‘dirty seat’ to passenger, ordered to pay Rs…

A consumer forum in Delhi has found Indigo Airlines liable for deficient service after a woman was given an unsanitary and stained seat, ordering the airline to pay Rs 1.5 lakh as compensation for the distress, suffering, and mental anguish she endured.

The New DelhiNew DelhiNew Delhi District Consumer Disputes Redressal Commission, composed of President Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, addressed a complaint from Pinki, who claimed she was given an "unhygienic, dirty, and stained" seat during a flight from Baku to New Delhi on January 2 of this year.

Pinki, the affected passenger, lodged a complaint with the New Delhi District Consumer Disputes Redressal Commission, asserting that she was provided with a seat that was "unhygienic, dirty, and stained." She further claimed that her concerns regarding the issue were addressed in a "dismissive and insensitive manner."