Bengaluru-based musician Ricky Kej hits out at Air India after business class downgrade

Bengaluru-based musician and three-time Grammy award-winning artist Ricky Kej on Saturday hit out at Air India after the airline downgraded his business class ticket on a Mumbai-Bengaluru flight. Air India apologized for the inconvenience caused by the unexpected alteration and confirmed that refunds have been processed.

Ricky Kej(Location: Radisson Blu Mumbai International Airport)

Kej, who is 42 years old, reported that his business class seat was downgraded without prior notice, and he encountered unhelpful behaviour from the airline's ground staff. He added that he was taken aback by the lack of immediate refund options, flight alternatives, and an apology for the inconvenience.

"Wow.. 3rd time this is happening to me in one year. I booked and paid for a business class ticket on @airindia from Mumbai to Bengaluru. When I reach departure gate, the staff rudely tells me that I have been downgraded (for no reason) and they cannot give me a refund," he said in a post on X.