Chandigarh: A showroom of Bata in Chandigarh was recently fined Rs 9,000 by a consumer court after it forced one of its customers to pay Rs 3 for a carry bag.
Dinesh Prasad had gone to the said Bata showroom in Sector 22 in February for certain purchases. At the billing counter, he was told that he would have to pay Rs 3 in addition to the bill for the items purchased, for a carry bag. While at the time, Prasad ended up paying the extra amount for the carry bag, he approached the city's Consumer Forum and lodged a complaint.
A consumer court eventually ruled in Prasad's favour and directed the Bata showroom against which the complaint was filed to not only return Rs 3 charged from Prasad but also compensate him for his troubles and legal fees. In addition, the court ordered the showroom to ensure that free carry bags are provided to all customers henceforth.