Ola Electric Gets CCPA's Show-cause Notice Over Surging Consumer Complaints

The company added that the CCPA notice "wouldn’t impact its financial, operational, or other business activities."

The notice came on the heels of a barrage of consumer complaints, with the CCPA citing 9,948 grievances lodged on the National Consumer Helpline between September 1, 2023, and August 30, 2024. These complaints spanned the gamut—from delayed deliveries and faulty vehicles to misleading advertisements and poor customer service. The CCPA has given Ola Electric 15 days to present its side of the story, failing which corrective actions may be enforced.

This regulatory storm hit Ola Electric amidst a public spat between its founder, Bhavish Aggarwal, and stand-up comedian Kunal Kamra. The dispute, which erupted on social media, saw Kamra criticising the service quality of Ola EVs and tagging Union Minister Nitin Gadkari in the conversation. Aggarwal retaliated, dismissing the remarks as “paid” comments.