Cancel Flights, Change Dates For Free? DGCA Planning Major Relief For Air Travellers

India’s aviation regulator, the Directorate General of Civil Aviation (DGCA), has proposed significant changes to air ticket refund rules to make the process more passenger-friendly, transparent, and efficient. The move is part of a broader effort to strengthen air travellers’ rights and ensure greater accountability from airlines.

Once finalised, the new Civil Aviation Requirement (CAR) is expected to simplify the refund process, enhance transparency, and rebuild trust among passengers who have long been frustrated by delays, hidden fees, and opaque cancellation policies.

Here are the three key takeaways from the proposed revamp.

1. 48-Hour free cancellation or amendment window: Passengers may soon enjoy a 48-hour ‘look-in’ period after booking a flight, allowing them to cancel or modify tickets without paying any extra charges. The only exception will be if the traveller changes to a different flight with a higher fare. However, this flexible policy will not apply to domestic bookings made less than five days before departure or international bookings made less than 15 days before departure. Beyond the 48-hour window, standard cancellation charges will apply as per airline policy.