Air India responds to Lisa Ray’s claim of having no empathy for her unwell father, says actor refused to pick solutions

In a statement, an Air India Spokesperson said, "While fully empathising with the passenger, we would like to put forth the following clarifications:

• The claim that Air India did not display empathy for her unwell father is unfounded, as the passenger herself mentioned that she is booked to fly Air India along with two other co-passengers that does not include her father, whose medical documents she has submitted.

• The passenger had purchased the ticket from a travel agent and had first reached out to the travel agent, and not to Air India.