MHA operationalises national helpline, reporting platform for preventing cyber fraud2Photo© business-standard.com

MHA operationalises national helpline, reporting platform for preventing cyber fraud

, 9 news, a view

The Union Home Ministry on Thursday operationalised a centralised helpline number 155260 and a reporting platform for victims of cyber fraud incidents. The helpline will be manned by respective state police and aided by the Citizen Financial Cyber Frauds Reporting and Management System, a centralised integrated system for police, banks, e-wallets and other stake holders.

Detailing the way the system will work, a ministry statement said, “The Police operator notes down the fraud transaction details and basic personal information of the caller and submits them in the form of a ticket on the Citizen Financial Cyber Frauds Reporting and Management System.

The Ticket gets escalated to the concerned banks, wallets, merchants and so on, depending on whether they are the victim’s bank or the bank/wallet in which the defrauded money has gone. The concerned bank, which can now see the ticket on its dashboard on the Reporting Portal, checks the details in its internal systems."